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Personal Portfolio

Alex Grigorov

Operations · Client Success · Systems

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Introduction

I'm Alex Grigorov, based near Sofia, Bulgaria (remote-ready, fluent English). My background is high-volume operations and client-facing coordination—three years as a dispatch specialist managing live accounts, status updates, escalations, and multi-channel communication with partners and field teams under time pressure.

Beyond operations, I designed and built our team's internal web platform—developing dashboards, driver workflows, and API-driven data views using Cursor and ChatGPT. I structured it with CRM principles in mind: clear records, status pipelines, automated handoffs, and instant visibility into priority tasks.

I leverage HubSpot and CRM workflows to bridge operations and client retention, and I thrive in high-touch remote environments across logistics, account management, customer success, and RevOps coordination—including crypto and trading-adjacent teams that prefer Telegram and fast response times.

Professional Experience

Dispatch Specialist · Operations Coordinator

Dispatch On Demand · Hybrid · Jun 2023 – Sep 2026 · Pernik, Bulgaria

  • Managed end-to-end account coordination and dispatch workflows for Geo Logistics LLC (US-based freight hauling operation).
  • Primary point of contact for live accounts—status updates, schedule changes, route issues.
  • Real-time tracking and dashboard reporting; kept account records accurate and current.
  • High-touch phone, email, and messaging with clients, brokers, and field operators.
  • Booked freight, negotiated rates, and closed the loop through delivery.

Public Relations Coordinator

Workhour Ltd. · Remote · Jan 2023 – Apr 2023 · Toronto, Canada

  • Managed client-facing communication assets, campaign metrics, and stakeholder reporting.
  • Press releases and promotional materials—accuracy and presentation mattered.
  • Targeted distribution and deliverables aligned to client communication strategy.

Gas Station Sales & Operations

Largo International · On-site · Mar 2018 – May 2022 · Pernik, Bulgaria

  • High-volume front-line service—POS, cash/card flows, and daily customer contact.
  • Resolved on-site complaints calmly; kept service standards under rush periods.
  • Inventory, forecourt safety, and accurate shift handoffs.

Electrical Assembly Operator

AQ Electric AD · On-site · Jun 2022 – Nov 2022 · Pernik, Bulgaria

  • Precision workflows under QA standards and tight production deadlines.
  • Cross-functional coordination to reduce line errors and bottlenecks.
  • Accurate production and inventory logs in central tracking systems.

Systems & CRM-Adjacent Development · Operations Hub

  • Built internal platform (web + mobile) used daily—pipelines, alerts, and single source of truth for ops data.
  • API integrations (TMS, GPS, ELD, maps)—same discipline as CRM hygiene and cross-tool sync.
  • HubSpot CRM workflows—pipelines, lists, tasks, and automation—applied to bridge ops data and client follow-through.
  • AI-assisted delivery (Cursor, ChatGPT)—from field requirements to production-ready tools.

Fleet Operations Hub Project Showcase

Full-stack operations platform built end-to-end. Same systems thinking applies to client ops, CRM, and remote account teams.

  • Map telemetry
  • Pipeline alerts
  • Mobile workflow
  • Sylectus, Samsara & pCloud integrations

Web platform hub

Dispatch dashboard, live map telemetry, and ops workspace.

Mobile driver app

Step-by-step driver workflow—documents, arrivals, and navigation.

Tech: Next.js, React, TypeScript, REST & webhooks · Cursor & ChatGPT

APIs: Mapbox, Sylectus, Samsara, pCloud, telemetry & compliance

Contact Me

Based near Sofia, Bulgaria · Open to remote roles across account management, customer success, CRM coordination, and logistics operations.

Open to

  • Account management & retention
  • Customer success & client operations
  • CRM & RevOps workflows (HubSpot)
  • Dispatch & logistics coordination
  • Crypto / trading-adjacent teams (Telegram-first)

Direct contact

LocationNear Sofia, BG (UTC+2)
Telegram@alexgrigorov12
Emailyou@email.com
LinkedInlinkedin.com/in/your-profile
GitHubgithub.com/your-username
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