Alex Grigorov
Operations & client success · high-volume coordination · systems builder
Near Sofia, Bulgaria · Open to remote
contact@alex-grigorov.comLinkedInGitHubTelegram: @alexgrigorov12
Summary
Performance-driven operations and client-success specialist with three years in high-volume dispatch and live account coordination—real-time updates, escalations, multi-channel communication, and accurate records across dashboards and partner systems. Built and deployed an internal operations hub and driver mobile app (API integrations, notifications, workflows) using AI-assisted development. Fluent English; based near Sofia, Bulgaria. Seeking remote roles in account management, retention, customer success, CRM operations, logistics, and fast-paced remote teams—including crypto-adjacent environments.
Skills
- Client & account operations: Account coordination & follow-through · Escalation handling & issue resolution · High-touch phone, email & messaging · Data hygiene across platforms · Retention-minded service under SLA pressure
- Platforms & systems: HubSpot CRM (hands-on practice; certification in progress) · Logistics TMS / GPS / ELD (Sylectus, Samsara) · Google Workspace · Excel (sort/filter, lookups) · Telegram & Discord for remote comms · AI-assisted build: Next.js, React, TypeScript, APIs
- Professional strengths: Cross-functional coordination · Structured logging & reporting · Process improvement from the floor · Quick learner on new SaaS tools
Experience
Dispatch Specialist · Operations Coordinator · Dispatch On Demand · Geo Logistics LLC
Jun 2023 – Sep 2026 · Hybrid · Pernik, Bulgaria- Managed end-to-end account coordination and dispatch workflows for Geo Logistics LLC (US-based freight hauling operation).
- Primary point of contact for high-volume accounts—live status, schedule changes, and route disruptions.
- Maintained accurate account data across internal dashboards and partner systems.
- High-touch communication via phone, email, and messaging with clients, brokers, and field operators.
- Built structured daily logs and updates; improved handoffs between ops, management, and partners.
- Built and maintained internal operations hub and Geo Driver mobile app used in production.
Public Relations Coordinator · Workhour Ltd.
Jan 2023 – Apr 2023 · Remote · Toronto, Canada- Managed client-facing communication assets, campaign metrics, and stakeholder reporting.
- Press releases and media materials with accuracy and visual quality.
- Targeted distribution aligned to client communication strategy.
Electrical Assembly & Quality Technician · AQ Electric AD
Jun 2022 – Nov 2022 · On-site · Pernik, Bulgaria- Technical workflows under strict QA and production deadlines.
- Coordinated with team leads to reduce line errors and bottlenecks.
- Documented inventories and production logs with high accuracy.
Gas Station Sales & Operations · Largo International Ltd.
Mar 2018 – May 2022 · On-site · Pernik, Bulgaria- Direct service to high daily customer volume; POS and transaction accuracy.
- Resolved on-site complaints and maintained professional service standards.
- Inventory, forecourt safety, and facility standards.
Selected projects
Custom operations & visibility platform (internal)
Sole builder — requirements through deployment
- Unified data from multiple systems into one workspace with role-based access.
- Notifications, pipelines-style statuses, and mobile submissions from the field.
- Delivered with AI-assisted development and production API integrations.
CRM & sales operations (HubSpot — hands-on practice)
Independent learning project
- Configured deal pipelines and stages aligned to account lifecycle.
- Built contact lists/segments and task-tracking for follow-ups.
- Practiced workflow automation for reminders and handoffs.
Certifications
- HubSpot Sales Software & CRM — HubSpot Academy (in progress)
Education
Secondary education, Pernik, Bulgaria